We work to make our customers happy in every way and will do everything within our power to be sure you are satisfied, so all sales are provided a 5-day return policy from the day of arrival. All items must be returned in their original state to be eligible for a refund. See our Terms and Conditions for more details!
Terms and Conditions: By placing an order with Diamonds From Above LLC, otherwise known as Diamonds Above through the DiamondsAbove.com website, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. In these Terms & Conditions, "We" and "us" means Diamonds From Above LLC otherwise known as Diamonds Above, "You" means the person placing an order.
"The contract is agreed" – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
By using the website to buy products online, you confirm that you are at least 18 years old.
Ordering By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorization from your payment card issuer or bank check from you has cleared. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
We do not have to accept your order for any reason, and for example, we will not accept your order if:
We do not have the products in stock or are unable to acquire them from the manufacturer
Your payment is not authorized or fraudulent
There is an error on our website regarding the price or other details of the products
We reserve the right to refuse any order.
Returning products after sending: Each product sold by us and the diamondabove.com website are refundable only within 5 days of receiving the item, and items must be returned to the exact same state as when they were shipped. We work to make our customers happy in every way!
Pricing and payment: Prices throughout the website are quoted in U.S. dollars, and payment can only be accepted in U. S. Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase. While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible. The price you pay may not be the price of the products shown at the time you place your order. If the price of the product has since changed, you will be notified as soon as possible. Your payment card will be debited for your order at the time the order is placed, or after phone contact has been established to confirm order details. By submitting an online order with Diamonds From Above LLC otherwise known as Diamonds Above through the DiamondsAbove.com website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Diamonds From Above LLC otherwise known as Diamonds Above through the DiamondsAbove.com website will be raised with or adjudicated by the credit card company. Rather, you agree to contact Diamonds From Above LLC, otherwise known as Diamonds Above, directly to resolve the issue or obtain a refund pursuant to our return and refund policy. Where an offer mentions that an item is reduced in price, EG: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied. Delivery information please see individual product sales pages for information about delivery and shipping charges, but these prices are not guaranteed and are subject to change. For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method at that time. Changes to Terms & Conditions for buying products online We reserve the right to change these Terms & Conditions for buying products online from time to time. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders. These Terms & Conditions for buying products online are governed by the law of the United States and the State of Texas, and we agree to use the Texas courts should any dispute arise. If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.