What to Expect at Diamonds Above
Buying jewelry should be exciting, not stressful. From your first inquiry to a lifetime of care, we have designed every step of the Diamonds Above experience to be personal, transparent, and completely pressure-free.
At Diamonds Above, we do things differently. While big box retailers rush you through a transaction and online stores reduce your purchase to a product page, we believe that buying fine jewelry deserves a personal, unhurried experience guided by real experts who genuinely care about helping you find the right piece.
We have been Austin’s trusted jeweler since 1986 because we treat every client like family. Whether you are shopping for an engagement ring, celebrating a milestone, or exploring custom jewelry for the first time, our process is built around your needs, your timeline, and your budget—never ours.
The DA Difference
Four foundational values guide every interaction at Diamonds Above. They are not just words on a page—they are promises we keep every single day.
Personalized
No two clients are the same, and no two experiences should be either. We listen first, learn what matters to you, and tailor every recommendation to your unique story, style, and budget. Your visit is about you—not a sales quota.
No Pressure
Take your time. Visit once, visit five times, sleep on it, bring your partner—we are here whenever you are ready. We will never push you toward a decision or make you feel rushed. The right piece is worth waiting for.
Expert
Our team includes experienced gemologists trained in GIA standards. We do not just sell jewelry—we educate you about it. Ask us anything about diamonds, gemstones, metals, or design. We love sharing what we know.
Lifetime
Your relationship with Diamonds Above does not end at the register. Every purchase includes lifetime cleaning, inspections, and access to our full range of care services. We are here for the long haul—just like your jewelry.
The Experience, Step by Step
Here is exactly what happens from the moment you reach out to us through a lifetime of care. No surprises, no hidden steps—just a clear, enjoyable path.
Reach Out on Your Terms
Contact us however is most convenient—call (512) 206-4156, email, text, or fill out our online form. Tell us a bit about what you are looking for (or even if you are not sure yet), and we will schedule a time that works for your schedule. We accommodate evenings and weekends by appointment for clients who need flexibility.
A Conversation, Not a Sales Pitch
When you visit our Austin showroom, you will sit down with one of our gemologists for a relaxed conversation about your vision, preferences, and budget. We ask questions and listen carefully. Whether you have been researching for months or have no idea where to start, this is your time to explore ideas, ask questions, and share what matters to you. There is zero obligation.
See, Touch, and Compare
Based on our conversation, we present a curated selection of options tailored to your criteria. Try on different styles, compare diamonds side by side under proper lighting, and see how different settings change the look and feel of a stone. We explain everything in plain language—no jargon, no confusion. If you are interested in custom design, we will sketch initial concepts together.
Move at Your Own Pace
There is no countdown clock and no one-day-only deals. Take the information home, think it over, discuss it with your partner or family, and come back when you are ready. We are happy to hold pieces for you, provide additional comparisons, or schedule a follow-up visit. When the decision feels right, you will know—and we will be here.
Transparent and Straightforward
Our pricing is clear and honest—the price we quote is the price you pay, with no hidden fees or surprise charges. Every purchase comes with proper documentation including GIA certification (where applicable), a detailed receipt, and our written guarantee. We walk you through care instructions and answer any final questions before you take your piece home.
A Lifetime Relationship
Your purchase is just the beginning. Every Diamonds Above client receives lifetime complimentary cleaning and inspections, priority access to our services, and a standing invitation to come in anytime for adjustments, questions, or even just to say hello. We celebrate milestones with our clients—anniversaries, upgrades, new additions to the family—and we are honored to be part of your story.
Ready to Experience the Difference?
Schedule a no-obligation consultation and see why Austin has trusted Diamonds Above since 1986.
DA vs. Big Box & Online Retailers
Not all jewelry buying experiences are created equal. Here is how the Diamonds Above approach stacks up against the alternatives.
| Experience | Diamonds Above | Big Box Retailers | Online-Only Stores |
|---|---|---|---|
| Personal gemologist consultation | ✓ Dedicated expert | ✗ General sales staff | ✗ Chat or email only |
| No-pressure environment | ✓ Take your time | Commission-driven | ✓ Self-paced |
| See and try before buying | ✓ In-person viewing | ✓ Limited selection | ✗ Photos only |
| GIA-certified diamonds | ✓ Standard practice | Varies by store | Varies by vendor |
| Custom design capability | ✓ Full custom service | ✗ Stock only | Limited options |
| Lifetime cleaning & inspection | ✓ Complimentary | Fee-based | ✗ Ship-in only |
| Same-day resizing & repairs | ✓ On-site workshop | Sent out, weeks | ✗ Not available |
| Relationship with your jeweler | ✓ Know you by name | ✗ Staff turnover | ✗ No relationship |
Guarantee & Return Policy
We stand behind everything we sell with clear, fair policies designed to give you complete peace of mind.
Quality Guarantee
Every piece of jewelry from Diamonds Above is guaranteed to match its documentation and grading report. If any diamond or gemstone does not meet the specifications stated on its certificate, we will make it right—no questions asked. Our reputation is built on trust, and we protect it fiercely.
Fair Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, contact us within 30 days and we will work with you to find a solution—whether that is an exchange, store credit, or a return. Custom pieces are subject to specific terms discussed at the time of order.
Transparent Pricing
The price we quote is the price you pay. No hidden fees, no mandatory add-ons, no bait-and-switch. We provide detailed breakdowns of what you are purchasing so you understand exactly where your investment is going. We believe informed clients make the best decisions.
Upgrade Program
As your life evolves, your jewelry can too. Our diamond upgrade program allows you to apply the full original purchase price of your Diamonds Above diamond toward a larger or higher-quality stone. It is our way of growing with you through life’s milestones.
Lifetime Services
Every Diamonds Above purchase includes access to our comprehensive care and maintenance services—because your jewelry deserves expert attention for its entire lifetime.
Cleaning
Complimentary professional ultrasonic and steam cleaning for all DA purchases. Walk in anytime during business hours—no appointment needed.
Inspection
Annual professional inspection to check prong integrity, stone security, clasp function, and overall condition. We catch small issues before they become big problems.
Resizing
Life changes, and so do ring sizes. We offer expert resizing services performed by skilled craftsmen in our on-site workshop. Most resizing is completed the same day.
Polishing
Professional polishing restores your jewelry’s original luster by removing surface scratches and wear marks. Includes rhodium re-plating for white gold pieces.
Repairs
From prong re-tipping to chain soldering to stone replacement, our workshop handles repairs of all types. We treat every piece with the same care we gave it on day one.
Appraisals
Need an updated appraisal for insurance or personal records? Our experienced gemologists provide thorough, documented valuations accepted by all major insurers.